Cancellation & Refund Policy

Last Updated: June 16, 2026

Thank you for shopping with ON GIFTS. We strive to provide high-quality products and a seamless shopping experience. Please read our Cancellation & Refund Policy carefully before placing an order.

1. Order Cancellation

• Orders may be cancelled within 12 hours of placing the order or before the order has been processed or shipped, whichever is earlier.

• Once an order has been processed, packed, or shipped, it cannot be cancelled.

• To request a cancellation, please contact us as soon as possible with your order details.

2. Personalized and Customized Products

Many of our products are personalized or engraved specifically for customers. Therefore:

• Customized or personalized products cannot be cancelled once production has begun.

• Such products are generally non-refundable and non-returnable, except in cases where the item received is damaged, defective, or incorrect.

3. Refund Eligibility

Refunds may be issued under the following circumstances:

• You received a damaged or defective product.

• You received the wrong item.

• Your order was cancelled before shipment.

• Your order could not be fulfilled by us.

To be eligible for a refund, you must notify us within 48 hours of delivery and provide clear photographs or videos showing the issue.

4. Non-Refundable Situations

Refunds will not be provided for:

• Minor variations in color, texture, or appearance due to screen settings.

• Incorrect information provided by the customer, including shipping address or customization details.

• Delays caused by courier companies or unforeseen circumstances.

• Customized or engraved products that have been produced according to the information provided by the customer.

5. Refund Process

• Approved refunds will be processed to the original payment method.

• Refunds typically take 5–10 business days to reflect in your account, depending on your bank or payment provider.

• In certain cases, store credit or replacement products may be offered instead of a refund.

6. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

• Your order number

• Photographs or videos of the product

• A brief description of the issue

After verification, we will arrange for a replacement or refund, as applicable.

7. Contact Us

For any cancellation or refund-related queries, please contact us:

ON GIFTS
Email: support@ongifts.in
Website: www.ongifts.in 

By placing an order with ON GIFTS, you agree to the terms of this Cancellation & Refund Policy.